Improving Customer Experience
Lynn Hunsaker
ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
Employee Engagement in Balanced Scorecards
00:05:36
Creativity for Customer Experience Improvement
00:04:10
Improve Customer Experience by Eliminating Customer Focus Boundaries
00:02:47
Strengthen Customer Relationship Through Customer Engagement
00:03:22
Improve Customer Experience by Reaching Out to At-Risk Customers
00:03:06
Why Satisfaction Surveys Aren't Customer Centric
00:07:06
Customer Experience Management by Walking the Talk
00:03:48
Customer Experience is Well-Defined by Metaphors
00:02:31
Customer Survey Action Plans & Feedback to Customers
00:02:54
