THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership

Gregorio Uglioni
Business & Digital Transformation, Leadership, Innovation and Customer Experience.
It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment.
Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you.
I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life.
More information: www.cxgoalkeeper.com/podcast
About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions
customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose

The Customer Experience World Games 2025 with Michael Brandt
00:08:15
Aha! Moments That Change Everything
00:20:55
The Customer Experience World Games 2025 with Thulani Ncube
00:09:27
Revisited: Unleashing the Power of Experience Management
00:32:07
The Customer Experience World Games 2025 with Neal Topf
00:09:39
Governance for CX Success: Uniting Teams and Tech for Seamless Collaboration
00:20:55
The Future of Aged Care: How Ohana is Changing Home Healthcare
00:31:52
Revisited: Never Lose an Employee Again with Joey Coleman
00:34:47
YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE
00:21:17
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
00:22:31Recommendations






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