The CX Cast
Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
409: Live At CX Summit EMEA, 2025
00:24:01408: Practitioner Stories: The Epic Transformation Of Frontier Communications
00:21:00407: Why People Buy
00:24:46CX Cast Replay: Paying Employees For CX Is A Bad Idea
00:18:13406: Is AI Revolutionizing The Contact Center?
00:19:27405: High-Tech Industry CX Strategies
00:21:15404: No More Excuses: Practice Customer Obsession The Right Way
00:25:40403: Where Should Your CX Function Sit?
00:24:23402: Develop Your CX Leadership
00:29:11
